Virgin Atlantic Signs Managed Services Agreement with Tata Consultancy Services
LONDON, 14 May 2008 - Virgin Atlantic has renewed its managed services contract with Tata Consultancy Services (TCS) until 2011.
Under the renewed agreement, TCS will manage Virgin Atlantic's global IT systems including its 24x7 service desk, infrastructure, and application support services. TCS also manages Virgin's third party IT vendor relationships.
According to Mike Cope, IT Director, Virgin Atlantic, "Today, airlines need to effectively exploit IT more than ever to be successful in a very competitive marketplace. Thanks to our ongoing partnership with TCS, we have the right partner to enable this."
TCS says its service delivery for Virgin is designed around an IT Infrastructure Library (ITIL) best practices framework. TCS says that its metrics-based management model and airline innovation expertise will it ensure increased responsiveness for Virgin Atlantic customers.
"Virgin Atlantic's IT infrastructure and services are worldwide and therefore require a partner with a similarly global reach," said A.S. Lakshminarayanan, VP and country manager, UK & Ireland, TCS. "TCS has established a strong reputation for providing our clients with certainty of outcome in alignment with their strategic objectives and the renewal of our agreement with Virgin Atlantic is testament to our performance over the past three years."
The Travel and Transportation sector accounted for approximately 4.0% of the TCS' $5.7 billion in fiscal 2008 revenues, according to TCS. The firm launched a dedicated Travel and Hospitality Innovation Lab in 2007 to help its airline clients enhance customer experience and differentiate themselves in an era of increasing competition and new distribution models.