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Outsourcing Services
This page contains a listing of the largest providers of information technology and business process outsourcing services to clients in the US and worldwide, and also includes recent published content related to outsourcing.
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KPMG Advisory Practice Grows 2.5 Times Faster than Audit in 2011; $2 Billion Management Consulting Business Up 29%
Monadnock Research (Vol IV, No 44) - 22 Dec 2011
MR - KPMG International's advisory practices grew at 14.76% in fiscal 2011, for the period ended 30 September. That was 256.7% faster than the firm's global audit businesses grew. KPMG says its global management consulting practices had fiscal 2011 revenue growth of 29% in US dollars and 24% in local currency terms. KPMG has built its $2 billion management consulting business in just six years. Its acquisition of EquaTerra in 2011 dramatically increased the firm's outsourcing and shared services advisory practice. Revenues increased across each of KPMG's geographic regions. Asia Pacific growth was 16.6% in US dollars. Americas revenues were up 10.7%. Europe, Middle East and Africa, including India, increased by 7.7%. Much of the geographic expansion occurred in high growth markets. India was up 25% and Brazil 22% in local currency terms. Research Note includes 1 graphic and MR perspective on Big Four divestitures of advisory operations. (815 words) . . . More
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P&G Awards Ernst & Young and Infosys for Supplier Excellence
Monadnock Research - 10 November 2011
MR - P&G conferred its highest supplier honor, Business Partner of the Year, upon Ernst & Young, Infosys, and 10 other companies for 2011. E&Y was honored for its non-audit advisory work. P&G has more than 75,000 suppliers globally. This year under 1% of its partners were among those selected for awards. Business partners consistently performing at high levels within P&G's internal performance management system earned an Excellence Award. A total of 86 external partners were recognized this year. Beyond Business Partner of the Year recipients Ernst & Young and Infosys, 12 firms providing consulting services as part of their offering were also 2011 Excellence Award recipients. (450 words) . . . More
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Accenture Acquires Controlling Interest in Al Faisaliah Business & Technology Company
Monadnock Research - 25 October 2011
MR - Accenture and Al Faisaliah Group have concluded a joint venture that strengthens the combined firms' IT capabilities in the Middle East. Accenture has acquired a majority stake in Al Faisaliah Business & Technology Company (FBTC), a subsidiary of the Saudi Arabia-based Al Faisaliah Group. The joint venture combines FBTC's Middle East presence and skills in enterprise architecture, systems implementation and technology consulting, with Accenture's management consulting, technology and outsourcing expertise, industry competencies, global delivery capabilities, and focus on innovation. FBTC will be re-named Accenture and will become part of the Accenture global network. (330 words) . . . More
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Accenture Posts Record Fiscal 2011 Q4 Results; 2011 Consulting Bookings Increase by 21 Percent
Monadnock Research - 27 September 2011
MR - Accenture has set a number of new records in Q4 and fiscal 2011 for the period ended 31 August. Accenture's fiscal 2011 Q4 net revenues were $6.7 billion, an increase of 23% in US dollars and 14% in local currency compared with the same 2010 period. Operating cash flow was $1.4 billion and free cash flow was $1.2 billion, both quarterly records. New bookings were $8.4 billion, Accenture's highest quarterly bookings in the firm's history. Consulting net revenues for Q4 were $3.9 billion, an increase of 25% in US dollars and 16% in local currency, compared with the fourth quarter of fiscal 2010. Consulting net revenues for fiscal 2011 were $14.9 billion, an increase of 21% in US dollars and 17% in local currency compared with fiscal 2010. Accenture finished fiscal 2011 with 236,000 people serving clients in more than 120 countries, with global net revenues of $25.5 billion (US). Accenture's extraordinary performance seems contrary to the global economic picture and economic projections for many of the markets it serves. Accenture's strategic focus remains clearly on the world's top performing and fiscally stable companies, who themselves are performing well in tough economic times. Accenture is also benefiting from a sourcing and procurement trend in management and IT consulting, outsourcing, and technology-based services where clients are rationalizing suppliers and placing more business with a smaller number of strategic suppliers. Accenture continues to execute well on translating its strategic vision into operational discipline and profitable growth, even in tough economic times. (2,550 words) . . . More
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A Future Retrospective: The Silent Tectonic Shift in IT Services
Monadnock Research (Vol IV, No 27) - 15 July 2011
MR - The business models of large consulting and technology product and service providers are in the early stages of a tectonic shift. Changes like this are infrequent in any marketplace, but technology products and services are utilized by clients in all sectors. So the implications are not only significant for consultancies and technology product and service firms, but for the client organizations they serve. The shift is driven primarily by a combination of three factors: (1) ever-spiraling IT system costs; (2) protracted implementation timeframes; and (3) application functional capabilities that don't meet client expectations. What we refer-to as the "Oracle Factor" is fueled by dramatic discontinuities between it and the current offerings of alternatives other than Oracle, and the traction Oracle is getting from clients today offers proof. Ironically, it is fueled by an architectural change that is more reminiscent of environments of the past than any new innovation. This Research Note presents the Monadnock Research perspective on the emerging vendor business models that clients will choose between for technology products and services that will carry them through the next generation of business system expenditures. We preview the emerging models, and review many implications for clients, and for services associated with IT strategy and operations consulting, IT services, and outsourcing of IT infrastructure and enterprise applications. We also make predictions for the shifting technological landscape and offer 5 key recommendations for consulting client organizations. (5,625 words) . . . More
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CSC Acquires VIXIA, a Brazilian IT Services Firm
Monadnock Research - 6 June 2011
MR - CSC (NYSE: CSC) has acquired VIXIA Consultoria e Tecnologia Ltda., a Sao Paulo-based IT services firm that provides core operational systems, business consulting, and systems integration services to insurance, reinsurance and financial institutions in Brazil. Geraldo Cavagnari, President, VIXIA, and Wagner Antunes, sales director, will join CSC as Managing Directors within the firm's Brazillian Financial Services Group. CSC says its combination with VIXIA will offer the Latin American market a proven, global portfolio of financial services-centric applications and services, along with deep, local market and service delivery expertise. VIXIA was previously a CSC partner, and the deal allows CSC to quickly expand its leadership team and staff with significant experience and relationships with local insurers and banks. (500 words) . . . More
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Capita Acquires Procurement Consultancy
Monadnock Research - 31 May 2011
MR - Capita has acquired Red Procurement and Business Systems Limited. Red provides sourcing and procurement consulting services to the public and private sectors. Its clients include BDR Thermea, Anite Telecoms and a number of other FTSE100 market leading companies including Capita. Red has 19 employees and all will transfer to Capita (300 words) . . . More
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Mercer and Callan Reach Separate Agreements to Acquire Portions of Milliman's Evaluation Associates
Monadnock Research - 26 May 2011
MR - Mercer Investment Consulting has signed a definitive agreement with Milliman to acquire portions of its investment consulting subsidiary, Evaluation Associates (EA). In a related transaction, Callan Associates will acquire EA's public services investment advisory business. Upon completion, this will be Mercer's second acquisition of an investment consulting firm in 2011, after completing the transaction to acquire Hammond Associates in January. Mercer says the EA acquisition further strengthens its US investment consulting business and highlights the firm's commitment to the investment advisory segment. The firms say that this collaboration allows Mercer and Callan to pursue their independent strategic objectives, and helps ensure that Evaluation Associates' public sector clients will benefit from a seamless and coordinated transition. (675 words) . . . More
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Logica Buys Grupo Gesfor
Monadnock Research - 24 May 2011
MR - Logica has acquired Grupo Gesfor, a privately held Spanish consulting and professional services firm founded in 1985. The acquisition will be financed with existing debt facilities and is expected to be earnings accretive in 2012. Around 1,200 Grupo Gesfor employees with skills in security, business intelligence, HR consulting and enterprise content management will join Logica. Grupo Gesfor has a presence in Spain and operations across Latin America complimenting Logica's existing presence in those regions. The Grupo Gesfor business to be acquired had revenue of €64 million. (315 words) . . . More
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Infosys Technologies to Rebrand as Infosys Ltd., Acknowledging Strategic Importance of Consulting in Service Offerings
Monadnock Research (Vol IV, No 15)- 16 May 2011
MR - Infosys plans to rebrand the company as Infosys Ltd. to underscore the strategic importance of management consulting, industry capabilities, and non-technology elements of the firm's service offerings. Infosys has also introduced a number of new growth platforms. Cloud Computing, Enterprise Mobility, and Sustainability have been added to learning solutions and business platform solutions as the main engines of future growth. The firm will focus its offerings around seven themes: Digital Consumers, Emerging Economies, Sustainable Tomorrow, New Commerce, Healthcare Economy, Smarter Organizations, and Pervasive Computing. (391 words) . . . More
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CSC Launches Infrastructure Utility Service
Monadnock Research - 9 May 2011
MR - CSC has introduced CSC Infrastructure Utility (IU), a cloud-based infrastructure utility in support of SAP applications, and built on Vblock Infrastructure Platforms. CSC says it enables organizations to rapidly migrate SAP workloads to the cloud and move workloads between dedicated and shared infrastructures. CSC is an SAP global services partner with more than 6,500 dedicated consultants with expertise in SAP software in 50 countries that have completed more than 2,000 implementations of SAP. (635 words) . . . More
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Nokia to Transfer Development and Support for Symbian Environment to Accenture
Monadnock Research - 27 Apr 2011
MR - Nokia will outsource its Symbian platform development and support activities to Accenture, including the transition of around 3,000 Nokia employees. The transaction remains subject to final agreement, and calls for Accenture to provide Symbian-based software development and support services as Nokia executes its strategic shift to the Windows mobile environment. The final agreement is expected to be concluded in the summer of 2011, and the transition of the Nokia staffers to Accenture should happen by the end of 2011. The affected employees are located in China, Finland, India, the U.K., and the U.S. Accenture acquired a Nokia professional services unit in October 2009 that provides engineering and support services for the Symbian environment to mobile device manufacturers and service providers. Around 165 Nokia professional services engineers and consultants in the UK, Finland, Japan, Korea, and Australia joined Accenture in that transaction. (500 words) . . . More
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Sungard Acquires Canada's Stratix Consulting
Monadnock Research - 7 April 2011
MR - SunGard has acquired Toronto-based Stratix Consulting, a leading provider of IT consulting services to financial services firms. Stratix focuses on clients in capital markets, wealth and investment management, and insurance, and provides IT management consulting and implementation services mostly to clients in Canada. Cedric Packham, president and managing partner of Stratix Consulting will become managing partner of Sungard's financial services practice in Canada. (375 words) . . . More
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SEC Fines Satyam $10 Million for Fraud; PCAOB and SEC Sanction PwC $7.5 Million for Not Detecting It
Monadnock Research (Vol IV No 12) - 6 Apr 2011
MR - Mahindra Satyam has agreed to pay a $10 million penalty to settle charges with the U.S. Securities and Exchange Commission (SEC) over its predecessor entity, India consultancy and IT service provider Satyam Computer Services, and its fraudulent overstatements of revenue, income, and cash by more than $1 billion over five years. The Public Company Accounting Oversight Board (PCAOB) settled its disciplinary order against five PricewaterhouseCoopers (PwC) affiliated firms based in India, which included a $1.5 million penalty against two of those entities. The PwC entities violated rules and standards in connection with the audit of Satyam. The PCAOB penalty is in addition to the $6 million penalty imposed by the SEC against the PwC affiliates. The sanction is the largest-ever civil penalty issued by the PCAOB, and the largest regulatory penalty imposed by the SEC and PCAOB against any registered foreign accounting firm. Associated investigations have been ongoing since 7 January 2009, when Satyam's Chairman and Founder, Ramalinga Raju, admitted to perpetrating the fraud. Research Note includes 6 SEC and PCAOB orders. (2,500 words) . . . More
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Capgemini to Acquire Artesys and Avantias
Monadnock Research - 5 April 2011
MR - Cap Gemini will acquire Artesys, a leading France IT infrastructure solutions firm, and Avantias, and Enterprise Content Management implementation services firm. Capgemini says the two acquisitions will reinforce the Group's positioning within two markets in France, and will contribute to growth. These acquisitions were for a combined 40 million euros and will be financed by the Group's net cash.. (675 words) . . . More
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SAIC Agrees to Sell Oil and Gas Consulting and IT Services Practice to Wipro
Monadnock Research - 1 April 2011
MR - Wipro Technologies has agreed to acquire the Global Oil and Gas IT practice of Science Applications International Corporation's (SAIC) Commercial Business Services practice in an all cash deal valued at around $150 million (USD). The practice provides consulting, system integration, and outsourcing services to large global energy companies. Approximately 1,450 employees are expected to transition to Wipro across North America, Europe, India, and the Middle East when the transaction is finalized. (390 words) . . . More
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A.T. Kearney