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Operations Consulting
This page includes recent content published by Monadnock Research about providers of operations management (OM) consulting services.
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PA Consulting Acquires Security Consultancy, 7Safe
Monadnock Research - 12 January 2012
PA Consulting Group has acquired Cambridge-based cyber security consulting firm, 7Safe Ltd. 7Safe provides services in the areas of security risk assessment, computer forensics, eDiscovery and education. PA says it complements the firm's cyber security, risk and resilience capabilities, areas in high demand by public and private sector clients. (430 words) . . . More
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ICF International Completes Acquisition of Ironworks Consulting
Monadnock Research - 4 January 2012
ICF International has closed on its acquisition of Ironworks Consulting, an interactive web development firm that provides customer engagement services across web, mobile and social media platforms to large clients in healthcare, energy, financial services, U.S. federal agencies and nonprofit organizations. The firm was founded in 2001, and offers integrated customer engagement applications, including interactive, portal and content management systems, and business and IT alignment services. ICF paid around $100 million for Ironworks. (245 words) . . . More
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Arthur D. Little Completes Global Management Buyout; Again Owned By Partners
Monadnock Research - 2 January 2012
Arthur D. Little successfully completed its Management Buy-Out (MBO) with Altran Technologies on 30 December 2011. ADL, now in its 125th year in various forms, was founded in 1886 and was the world's first management consulting firm. The transaction returns ADL to a global private partnership, with all equity held by its Partners. The MBO deal includes all worldwide offices and retention of the Arthur D. Little brand. The firm says the financial commitment required from Partners was oversubscribed and Altran will provide vendor financing to support the firm's development in the years ahead. ADL now has around 1,000 staff serving clients in 20 countries. The firm provides services in the areas of strategy, technology and innovation. Ignacio GARCIA ALVES, leader of the MBO team that managed the acquisition by its Partners, is the newly elected global CEO. (390 words) . . . More
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KPMG Advisory Practice Grows 2.5 Times Faster than Audit in 2011; $2 Billion Management Consulting Business Up 29%
Monadnock Research (Vol IV, No 44) - 22 Dec 2011
MR - KPMG International's advisory practices grew at 14.76% in fiscal 2011, for the period ended 30 September. That was 256.7% faster than the firm's global audit businesses grew. KPMG says its global management consulting practices had fiscal 2011 revenue growth of 29% in US dollars and 24% in local currency terms. KPMG has built its $2 billion management consulting business in just six years. Its acquisition of EquaTerra in 2011 dramatically increased the firm's outsourcing and shared services advisory practice. Revenues increased across each of KPMG's geographic regions. Asia Pacific growth was 16.6% in US dollars. Americas revenues were up 10.7%. Europe, Middle East and Africa, including India, increased by 7.7%. Much of the geographic expansion occurred in high growth markets. India was up 25% and Brazil 22% in local currency terms. Research Note includes 1 graphic and MR perspective on Big Four divestitures of advisory operations. (815 words) . . . More
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Monadnock Research Publishes Compilation of 2011 Consulting & Advisory Services Rate Research
Monadnock Research (Vol IV, No 42) - 3 Dec 2011
This report (2011 Consulting and Advisory Services Rates - Vol IV, No 42) provides the Monadnock Research analysis of consulting rates from a series of comprehensive studies on negotiated client rates from organizations across a number of industries. Rates have been analyzed and presented across the entire range of consulting practice areas, including: Strategy, Operations, Human Capital, Information Technology, and Financial, Transaction and Risk Advisory. "We thank the many client organizations that made this series of consulting rate research possible," said Mark O'Connor, Monadnock Research CEO and Cofounder. "We believe that the analysis presented in this research report, and that of the previously published practice area reports, represents the most comprehensive study of consulting and advisory services rates ever published." The report is more than 225 pages in length, with over 190 charts and tables. For clients that have purchased individual practice area reports published throughout 2011, this report contains full detail for each of those reports. More information, including a detailed table of contents, can be reviewed on the report summary page: http://www.monadnockresearch.net/products/item54.cfm (460 words) . . . More
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Wellogix Prevails in Trade Secret Theft Case Against Accenture
Monadnock Research (Vol IV, No 38) - 2 Nov 2011
MR - Accenture will likely pay around $49 million in compensatory and punitive damages to a former software and services partner, Wellogix, in a trade secret theft and misappropriation case involving SAP and their client, British Petroleum. The court's latest order lowers a $94.38 million jury verdict against Accenture in May 2011. The Texas jury found that Accenture intentionally misappropriated trade secrets from Wellogix, and then knowingly copied, communicated and/or transmitted them without Wellogix's permission. Wellogix has asserted that the associated acts drove it out of the business of providing complex process procure to pay software and services to energy clients. This Monadnock Research Note includes case details; information on additional patent infringement actions involving energy sector clients; copies of complaints against Accenture, BP, and SAP; the Wellogix v. Accenture jury verdict; and various agreements that served as exhibits at trial. (450 words) . . . More
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KPMG Completes Acquisition of Optimum Solutions
Monadnock Research - 20 October 2011
MR - KPMG has completed its acquisition of Optimum Solutions, a leading provider of management consulting and implementation services for Oracle's enterprise software. KPMG says the Optimum acquisition strengthens its Oracle consulting business, helping clients use technology to transform key operations such as human capital management (HCM), finance and accounting, business intelligence and supply chain management. (730 words) . . . More
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Navigant Buys Boutique Consultancy, Paragon Health
Monadnock Research - 5 October 2011
MR - Navigant has acquired Paragon Health, a leading US physician practice management and consulting firm that focuses on Cardiovascular specialty practices. Paragon Health provides a range of cardiovascular management and consulting services to US clients in cardiovascular program strategy, assessment and development. Paragon's Founder and President, Jim Palazzo, will direct the Practice Management team within Navigant Healthcare. (356 words) . . . More
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Deloitte Announces Record Fiscal 2011 Revenues; Consulting Proportion of Business Continues to Grow Rapidly
Monadnock Research (Vol IV, No 31) - 23 Sept 2011
MR - Deloitte has announced fiscal 2011 aggregate member firm revenues of $28.8 billion for the year ended 31 May. It was the highest revenue ever recorded by Deloitte's global member firm network. The functional areas leading Deloitte's growth were financial advisory and consulting, which grew 15.1% and 14.9%, respectively. That compares to the audit and enterprise risk services segment that grew by 4.7%, and tax services, which grew at a 5.2% rate. Consulting growth was driven largely by implementation services. Growth areas include integration of regulatory knowledge with strategy, technology, and human capital skills, and post-merger integration, with strong growth in financial services. Financial advisory expansion was fueled by growth in valuation, restructuring, forensic services, analytics, and M&A transaction services driven by investments in emerging markets that included China, India and Brazil. Aggregate revenues grew 8.4% in US dollars and 7.7% in local currency -- the strongest revenue increase since 2008. Compound aggregate growth for 2005-2011 was 8%. Deloitte hired 49,000 professionals and exceeded headcount expectations, adding a net 12,000 jobs globally. Its total professional workforce is now 182,000 globally, and its total workforce is expected to grow to 250,000 professionals by fiscal 2015. Research Note includes MR perspective on the growing proportion of consulting to audit services. (3 charts and tables, 1,280 words) . . . More
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2011 Operations Consulting Rates
Monadnock Research (Vol IV, No 30) - 23 Sept 2011
This study presents an analysis of operations consulting rate structures for clients across a number of industries, including manufacturing, healthcare, pharmaceuticals, biotech, high tech, communications, energy, financial services, public services, and metals and mining. More than 85 percent of the rate structures were from global entities, and all were from organizations that fall within the 1,000 largest global organizations. Rates from 75 firms were analyzed across the operations consulting category, including a total of 126 firm-rate structures. This report presents statistics across 15 professional classifications, including a percentile analysis for each labor class. Rates from firms that were a subject of this analysis for the operations consulting rate category included: Accenture, ADL, A.T. Kearney, Bain, BCG, Booz&Co, Capgemini, Celerant, CSC, Deloitte, Huron, IBM, McKinsey, PA Consulting, PRTM, and PwC. Research Note includes 5 graphics and 15 tables - 8,000 words. . . . More
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Accenture to Acquire Zenta; Launches Accenture Credit Services Consulting and BPO Services Organization
Monadnock Research - 22 August 2011
MR - Accenture has agreed to acquire Zenta, a leading provider of residential and commercial mortgage processing services in the US. Accenture is also concurrently launching Accenture Credit Services, a full-service consulting, technology and BPO practice that will expand its support for institutions in the residential mortgage, commercial real estate, leasing and automotive finance sectors. (515 words) . . . More
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PwC Completes Acquisition of PRTM
Monadnock Research - 22 August 2011
MR - PricewaterhouseCoopers (PwC) has completed its acquisition of management consultancy PRTM. PwC says the addition of PRTM's experience in strategy, supply chain, product development, customer value management and business model innovation will strengthen and support its commitment to deliver a full range of consulting services from strategy through execution. More than 700 consultants joined PwC's global advisory practice in the transaction, including 124 principals. Over two-thirds of PRTM's professionals are located in the U.S., with the remainder in the U.K., France, Germany, the Nordics, the UAE, India, China and Japan. See our Research Note (Vol IV, No 18 - 24 June 2011) for Monadnock Research perspective on the transaction. (480 words) . . . More
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A Future Retrospective: The Silent Tectonic Shift in IT Services
Monadnock Research (Vol IV, No 27) - 15 July 2011
MR - The business models of large consulting and technology product and service providers are in the early stages of a tectonic shift. Changes like this are infrequent in any marketplace, but technology products and services are utilized by clients in all sectors. So the implications are not only significant for consultancies and technology product and service firms, but for the client organizations they serve. The shift is driven primarily by a combination of three factors: (1) ever-spiraling IT system costs; (2) protracted implementation timeframes; and (3) application functional capabilities that don't meet client expectations. What we refer-to as the "Oracle Factor" is fueled by dramatic discontinuities between it and the current offerings of alternatives other than Oracle, and the traction Oracle is getting from clients today offers proof. Ironically, it is fueled by an architectural change that is more reminiscent of environments of the past than any new innovation. This Research Note presents the Monadnock Research perspective on the emerging vendor business models that clients will choose between for technology products and services that will carry them through the next generation of business system expenditures. We preview the emerging models, and review many implications for clients, and for services associated with IT strategy and operations consulting, IT services, and outsourcing of IT infrastructure and enterprise applications. We also make predictions for the shifting technological landscape and offer 5 key recommendations for consulting client organizations. (5,625 words) . . . More
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MFR Spins-Off Public Sector and Healthcare Consulting Practice
Monadnock Research - 9 August 2011
MR - MFR, P.C., a Houston, Texas-based audit and business advisory services firm, has spun off its public sector and healthcare consulting practice. The advisory services firm will become a separate, but affiliated, firm called MFR Solutions, Inc. MFR says the move is to structure its operation consistent with the operating models of larger audit firms, and will allow the consulting practice more flexibility and better positioning to serve its public sector and healthcare clients. Roland Rodriguez has been appointed Managing Principal of the new entity. (280 words) . . . More
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SAIC Completes Vitalize Consulting Acquisition
Monadnock Research - 8 August 2011
MR - Science Applications International Corporation (SAIC) has completed its all-cash transaction acquiring Vitalize Consulting Solutions, a leading provider consulting and IT services to clients in healthcare. The transaction was an all-cash deal. Vitalize primarily serves commercial hospital clients, providing a range of services that include strategy consulting, operational improvement, and systems implementation services. The firm's specialization includes implementation and optimization of EHR systems from major commercial-application vendors, as well as niche vendors in the areas of ambulatory care and practice management. Some of the vendors include Cerner, Epic, McKesson, Meidtech, Siemens Medical, Allscripts, eClinical/Works, GE Healthcare, NextGen, and Eclipsys. (380 words) . . . More
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CSC Completes iSoft Transaction
Monadnock Research (Vol IV, No 26) - 5 August 2011
MR - CSC has closed its acquisition of iSOFT Group Limited, a leading global provider of healthcare enterprise applications and implementation services. CSC paid around $502 million for the company. CSC Australia was the entity that executed the transaction, and iSoft will operate as a wholly-owned subsidiary of CSC Australia. More than 200 million patients across five continents are served by iSoft applications in over 8,000 hospitals and clinics. The firm's 3,000 staff provide applications and services in the areas of patient management, clinical management, medication management, departmental operations, scheduling, primary care, business intelligence, and incident management. Research Note includes transaction details and MR perspective on strategic implications. (835 words) . . . More
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Booz Allen Hamilton Non-Compete with Booz & Co Expires; Registers to Conduct Business in the UAE
Monadnock Research - 1 August 2011
MR - The mutual non-compete agreement between Booz Allen Hamilton (BAH) and Booz & Co., which was signed as part of the separation of the firms three years ago, expired on 31 July. Booz Allen has now taken an initial step into the commercial and public services business outside the US by registering to conduct business in the United Arab Emirates (UAE). BAH leased office space in the Etihad Towers complex in Abu Dhabi as part of the expansion. It plans to have 50 staff in the region by the end of the current fiscal year. Booz Allen's initial commercial focus in the region will be on clients in finance, health care and energy. The firm will offer its full suite of service offerings in support of civil, commercial, defense and security clients. (355 words) . . . More
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EC Commissioner Barnier Considers Prohibiting Auditors from Offering Consulting
Monadnock Research (Vol IV, N 21) - 1 July 2011
MR The EC Commissioner for Internal Market and Services, Michel Barnier, addressed a conference of the Federation of European Accountants on 30 June, and advocated for a number of auditor regulatory changes that could include a total ban on audit firms providing consulting services and mandated rotation of auditors. Barnier is the EC official responsible for the Internal Market and Services Directorate General and Office for Harmonization in the Internal Market. Speaking before the federation of European CPA's Barnier intimated that he believes the regulatory environment for auditors in Europe is deeply flawed and in need of reform. He proposes the EC focus on: auditor independence issues; opening of the audit services market; and a more integrated European auditor regulatory and certification environment. The issue of auditors offering consulting and advisory services was addressed in his remarks. He believes that a key factor that fuels excessive familiarity between auditors and their clients lies in providing too many consulting and non-audit advisory services. Barnier asks, "How can we view an auditor as independent when the firm also advises the client in the area of strategy?" Research Note includes translation and interpretation of key points from speech associated with consulting. (865 words) . . . More
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PRTM to be Acquired by PwC
Monadnock Research (Vol. IV, No. 18) - 24 June 201
MR - PwC has entered into a definitive merger agreement where it will acquire privately held PRTM, a global operations management and strategy consulting firm based in metro Boston. Assuming the transaction is successfully concluded, PRTM will join PwC's global Advisory practice. Much like the Diamond transaction, any acquisition faces unique challenges for a firm like PwC given its role as an auditor for many of the world's largest organizations. Clients must choose whether PwC's client work as an auditor or as a consultant and advisor is more important strategically. And this is a decision that PwC may have a different opinion on as it once again expands its advisory capabilities and pursues more sources of higher margin consulting and advisory work. PRTM does minimal work in financial services, so there is limited exposure there. This Research Note includes MR perspective and discusses many of the potential challenges. PwC expects the deal to close late summer, subject to customary closing conditions. (1,080 words) . . . More
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Recent Firm Research: Accenture, KPMG, and PwC
Monadnock Research - 23 June 2011
MR - Physician employment trends will drive business strategy changes for payers, providers, and vendors; Businesses say it's possible to sustain growth, drive innovation, and simultaneously address societal challenges facing nations and communities - (Accenture). Multinational tax executives say global regulatory pressure to increase transparency is most significant change ahead; Banking execs look to M&A to fuel growth; complete economic recovery not expected in near-term (KPMG). Leveraging innovation to develop new products and services as important as raising existing market share (PwC) . . . More
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Accenture Buys Stake in Saudi Arabian IT Services Firm
Monadnock Research - 7 June 2011
MR - Accenture will expand its Middle East presence by forming a joint venture with Saudi Arabia-based Al Faisaliah Group (FG). The deal calls for Accenture to acquire a majority stake in FG subsidiary, Al Faisaliah Business & Technology Company (FBTC). FBTC is a leading IT services firm in Saudi Arabia. Accenture expects the deal to close within 90 days. FBTC is a leading ERP solution provider in Saudi Arabia and offers integrated business and technology services to a wide range of clients in the region. Accenture plans to expand its offerings to clients in the Middle East by combining FBTC's enterprise architecture, systems implementation and technology consulting skills, with its own management and technology consulting competencies, industry expertise, innovation capabilities, and outsourcing and global delivery capacity. (490 words) . . . More
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CSC Acquires VIXIA, a Brazilian IT Services Firm
Monadnock Research - 6 June 2011
MR - CSC (NYSE: CSC) has acquired VIXIA Consultoria e Tecnologia Ltda., a Sao Paulo-based IT services firm that provides core operational systems, business consulting, and systems integration services to insurance, reinsurance and financial institutions in Brazil. Geraldo Cavagnari, President, VIXIA, and Wagner Antunes, sales director, will join CSC as Managing Directors within the firm's Brazillian Financial Services Group. CSC says its combination with VIXIA will offer the Latin American market a proven, global portfolio of financial services-centric applications and services, along with deep, local market and service delivery expertise. VIXIA was previously a CSC partner, and the deal allows CSC to quickly expand its leadership team and staff with significant experience and relationships with local insurers and banks. (500 words) . . . More
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KPMG Canada Acquires HIO Group
Monadnock Research - 18 May 2011
MR - KPMG LLP (Canada) has acquired HIO Group Inc. (HIO), a leading operations and quality improvement health care consultancy in Canada. KPMG says the deal strengthens its commitment to creating meaningful improvements in health care quality, access, and sustainability. HIO has operations consulting capabilities in the areas of patient care quality improvement, wait time reduction, and patient services cost reduction. The HIO senior management team, professionals and staff, including clinicians, engineers, senior managers, and management consultants, will be integrated into KPMG's Advisory practice. (440 words) . . . More
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Infosys Technologies to Rebrand as Infosys Ltd., Acknowledging Strategic Importance of Consulting in Service Offerings
Monadnock Research (Vol IV, No 15)- 16 May 2011
MR - Infosys plans to rebrand the company as Infosys Ltd. to underscore the strategic importance of management consulting, industry capabilities, and non-technology elements of the firm's service offerings. Infosys has also introduced a number of new growth platforms. Cloud Computing, Enterprise Mobility, and Sustainability have been added to learning solutions and business platform solutions as the main engines of future growth. The firm will focus its offerings around seven themes: Digital Consumers, Emerging Economies, Sustainable Tomorrow, New Commerce, Healthcare Economy, Smarter Organizations, and Pervasive Computing. (391 words) . . . More
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Charterhouse Capital Acquires Controlling Stake of ERM, a Leading Environmental Consultancy
Monadnock Research - 15 May 2011
MR - Environmental Resources Management (ERM), a leading environmental consultancy, has agreed to sell a majority of its shares to Charterhouse Capital Partners as part of a management buy-out from Bridgepoint. The transaction values ERM at $950 million USD (approx £585 million). Charterhouse will acquire approximately 65 percent of the company in the deal. The remainder of the shares will be held by ERM Partners. Their approval is required for the transaction to be consummated. (435 words) . . . More
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Booz Allen Hamilton to Sell State and Local Government Transportation Consulting Unit to CH2M for $28.5 Million
Monadnock Research - 11 May 2011
MR - Booz Allen Hamilton has signed a definitive agreement to sell its State & Local Government Transportation Consulting business to CH2M HILL, a global consulting, design, construction, and operations firm. Booz Allen says it is divesting its State & Local Government Transportation Consulting business to better align its contract portfolio with the firm's core federal government business. The deal calls for CH2M HILL to pay Booz Allen $28.5 million in cash, subject to certain adjustments. At the closing of the transaction, Booz Allen will begin to assign its current state and local contracts to CH2M. The deal is expected to close in the Q3 2011. (625 words) . . . More
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CSC Launches Infrastructure Utility Service
Monadnock Research - 9 May 2011
MR - CSC has introduced CSC Infrastructure Utility (IU), a cloud-based infrastructure utility in support of SAP applications, and built on Vblock Infrastructure Platforms. CSC says it enables organizations to rapidly migrate SAP workloads to the cloud and move workloads between dedicated and shared infrastructures. CSC is an SAP global services partner with more than 6,500 dedicated consultants with expertise in SAP software in 50 countries that have completed more than 2,000 implementations of SAP. (635 words) . . . More
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KPMG Acquires Sumera Management Consulting
Monadnock Research - 4 May 2011
MR - KPMG LLP (Canada) has acquired Sumera Management Consulting, a firm that focuses on strategy and organizational effectiveness in the public, healthcare, and social services sectors. KPMG says the acquisition brings together two similar cultures with track records for improving quality, performance outcomes, and fiscal sustainability in the public sector. Sumera's senior management and staff will be integrated into KPMG's Alberta Advisory practice. (325 words) . . . More
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Hewlett-Packard Launches Strategic IT Consulting Practice
Monadnock Research - 25 Apr 2011
MR - HP has launched a portfolio of strategic consulting services for Chief Information Officers (CIOs) to help clients leverage IT as a driver of innovation, growth, and profitability. The consulting offering is branded Strategic IT Advisory Services, and includes consulting services across the areas of IT strategy and transformation; strategic service management; enterprise architecture; IT business value assessment and analysis; cloud services readiness; and M&A IT integration strategy, planning and execution. (550 words) . . . More
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IBM Introduces Business Process Management Consulting Practice
Monadnock Research - 11 Apr 2011
MR - IBM has introduced a new global consulting practice to help clients improve core business process performance, including marketing, human resources, and finance, and industry-specific business processes. The practice will draw upon the expertise of IBM consultants from around the world. Consultants will provide services across all phases of process transformation, from enterprise strategy and governance to specific process solutions. IBM says it is experiencing double-digit BPM software sales growth and growth in consulting engagements across several major industries. The new practice will be part of IBM's GBS Application Innovation Services practice. (530 words) . . . More
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